Refund policy
Refund Policy – Big Int North
We want you to be completely happy with your purchase.
If you are not satisfied with your order, you may return eligible items within 14 days of delivery for a refund.
Returns Eligibility
To qualify for a return:
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Items must be unworn and unwashed
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Items must be in their original condition
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Items must not be damaged after delivery
We reserve the right to refuse returns that do not meet these conditions.
How to Request a Return
To start a return, please email:
Include:
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Your order number
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The reason for return
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Clear photos if the item is faulty or incorrect
We will respond with return instructions.
Return Shipping
Customers are responsible for return postage costs unless the item is faulty or incorrect.
We recommend using a tracked service, as we cannot be responsible for items lost in transit.
Refunds
Once your return is received and inspected, refunds will be processed to your original payment method within 5 working days.
Please note that original shipping costs are non-refundable unless the item is faulty.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us within 7 days of delivery and we will resolve the issue promptly.